Shipping & Exchanges

PAYMENT 
CAIMANA accepts payments in the form of Visa, MasterCard, American Express and Discover. 

HOURS OF OPERATION
We operate during business days. All orders placed during weekends will take 1-2 days to process with standard shipping. If it is a next day order we will ship at earliest convenience.

SHIPPING 
CAIMANA ships worldwide. 

FedEx Internartional  - 5 to 6 business days - $30

 

LOST/STOLEN PACKAGES 
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at info@caimana.co.  Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

WE DO NOT ACCEPT RETURNS 

Exchanges (if applicable)
We only exchange items if they are defective or damaged from production. If you need to exchange it for the same item, send us an exchange request within 14 days at info@caimana.co and send your item to: Carrera 12 No. 90-12, Oficina 409, Bogota, Colombia, 110221.

PLEASE FILE AN EXCHANGE REQUEST WITHIN 14 DAYS OF DELIVERY
Our policy lasts 14 days. If 14 days have gone by since your delivery, and you haven't filed an exchange request, unfortunately we can’t offer you an exchange.To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your exchange, we require a receipt or proof of purchase. We cannot accept exchanges on any item that is returned more than 20 days after an exchange request has been issued. 

Additional non-exchangeable items:
Final sales and all discounted items. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping Exchanges
To exchange your product, please mail your product to: Carrera 12 No. 90-20 Oficina 409, Bogota, Colombia, 110221.

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. CAIMANA is not responsible for any exchanges lost in transit - it is recommended that you include tracking and insurance for your protection.